PRIVACY POLICY

Who we are

Our website address is: https://wajaanayaam.com.au/.

Our company is: Wajaana Yaam Adventure Tours.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you contact us via a contact form on the website, all information you provide via the contact form is emailed to our staff and also stored securely in our database.

This data is used for the sole purpose of handling any queries or questions outlined in your online enquiry.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Rezdy, the third party booking system we use to manage online bookings, uses cookies to keep track of the booking cart. This is so you can add item(s) to your cart, continue to browse the website, and then come back to the checkout to place your booking.

Online bookings

We embed booking forms from Rezdy, the third party booking system we use, to enable you to place bookings directly via our website. Information collected via these cookies includes the language of the booking system, booking dates, items booked, etc… Please refer to Rezdy’s Privacy Policy to understand more about how they manage your privacy: https://www.rezdy.com/privacy-policy/.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We do not collect analytical data on our website visitors.

Who we share your data with

Visitor data is not shared with anyone outside of our company.

When placing a booking online via our website, Rezdy handles this entire process. Please refer to Rezdy’s Privacy Policy to understand more about how they manage your privacy: https://www.rezdy.com/privacy-policy/.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

When bookings are placed online we have the right to retain any data directly related to maintaining our financial records. You have the right to request we remove any personal data collected as a result of your booking, excluding the data we’re legally required to retain for our aforementioned financial records.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Bookings placed online are done so directly via Rezdy, by means of an embedded iframe form on our website, therefore data input during online bookings is handled directly via Rezdy. Please refer to Rezdy’s Privacy Policy to understand more about how they manage your privacy: https://www.rezdy.com/privacy-policy/.

Additional information

How we protect your data

We are committed to protecting our users’ personal data. We implement appropriate technical and organisational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies including encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal data in our systems.

What data breach procedures we have in place

If a data breach is detected we will contact all users whose data we have collected within 5 business days. This notification will include which data was compromised and when it was compromised.

How to contact us

For questions relating to our privacy policy or cookies, please contact directly via email: info@wajaanayaam.com.au.